Pay to be Paid

An interesting concern and a telling phrase. When one Googles the phrase “Pay to the Paid” the result takes us into the contracts associated with Protection and Indemnity insurance P&I.

When I entered the search term, I was thinking about how financial institutions see ‘payments’ as a revenue source. In particular, the word ‘Interchange’ springs to mind. I remember sitting in a management meeting in Foster City, at the Visa International offices, as we discussed the results of a McKinsey study this study stated the banks were not earning from their most frequent activity – processing payments.

We then as Visa saw a need to help our members appreciate the breadth and complexity of this simple word “Payment”. Payment Zsars and Gurus were all the rage. International Banks spent millions to create payment factories capable of supporting ACH, WIRE, Swift and card payment. Was the goal to streamline the process? For some, yes!  For others, the focus was on reducing costs. For others, they focused on creating a sticky proposition capable of assuring long term relationships with their corporate clientele. For all, increase revenue and profit.

Did any actually think to focus on streamlining the mechanical process of moving money between two individuals or entities? Many will argue yes. Why did they not seek to develop Real-time Gross Settlement Systems, RTGS? Why is it only new economies that saw these opportunities?

The answer often comes back to the fear of cannibalizing existing sources of revenue or even worse making a legacy solution redundant.

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